SimplyLearn » Terms and Conditions

Terms and Conditions

We want you to understand the basis upon which you buy products from us.

 

OUR COMPANY'S REGISTRATION DETAILS

SimplyLearn Ltd is registered in the United Kingdom of Great Britain and Northern Ireland (Company No.11083789), registered address Merlin House, West Road, Harlow, Essex, CM20 2GB.




CHECKING YOUR ORDER

It is up to you to check that your order is correct. There are facilities to enable you to correct any inputting errors prior to the submission of your order. If however you realize that you have made a mistake then do call us and we will see whether it is possible to intercept the order before it is accepted by us.




REFUNDS AND CANCELLATION

If a course is booked or held and a request to cancel is received within the 10 days period then this will be fully granted. In the event of a refund, an administration fee of £65 will be charged. Once a course has been accessed, we cannot grant a refund. Please ensure you have the correct course before ordering.




PARTIAL PAYMENTS

Any delay in payment by a specified payment date will incur a £5 fee.




COURSE PACKAGES INCLUDING EXAMS

All exams must be taken within 12 months of course activation. Exam credits will be given only on exam booking.




PRIVACY STATEMENT

We only collect information about you that you provide us with during the ordering or registration process whether you do this online or by other approved methods.

We collect this information to enable us to process your orders in an efficient manner and to assist us in seeking to provide a high quality service to you. We also use it for the other purposes set out in this Privacy Statement.

We do not store credit card details nor do we share customer details with any 3rd parties.

We will not pass your personal data on to any third parties save for the purposes of supplying the goods concerned which may include passing your details to suppliers and couriers for the purpose of fulfilling your orders.

In case of any query about our use of your personal data or about your privacy when using our site or generally please contact us directly.

CONFIDENTIALITY

Users hereby agrees during his / her period of active account and study not to disclose or duplicate any Confidential Information relating to the contents of the course to any third party beyond that which is necessary of his / her study. The user also agrees not to disclose any Confidential Information contractual or otherwise including all intellectual property rights that SimplyLearn may have to any third party outside the fulfilment of his / her course or study role.

'Confidential Information' means all data and information relating to the courses of SimplyLearn, including proprietary and Computer Software, Computer Files and Computer Technology.




TRADING HOURS AND RESPONSE TIMES

Our office hours are 9am to 6pm UK time. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within a maximum of 2 (two) working days of receipt unless due to circumstances beyond our control (e.g. ISP failure).